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Safe Harbor Updates In Response To COVID-19/Coronavirus

Safe Harbor Updates in Response to COVID-19/Coronavirus

Safe Harbor friends and community partners,

As protocols, recommendations and closings continue to change and grow regarding the Coronavirus/COVID-19 pandemic, we’re taking steps to adapt in order to meet the needs of our clients and community-at-large. Please take time to read the following updates that Safe Harbor is implementing in order to follow health guidelines for prevention and social distancing while also responding to the needs of survivors of domestic violence and our larger community.

Shelter Admission and Closures – We will not be able to accept additional clients into our 3 shelters until further notice. While this was a difficult decision, we know that it is the most responsible plan in order to manage our shelters during this pandemic. Our shelters are not structured to safely quarantine residents who may be ill within our shelters. Many of our Safe Harbor staff members are working parents who are directly affected by school closures, and our three shelters require 24/7 staff coverage. With these things in mind, we may consolidate shelter services in one or more shelters, as needed.

We are following CDC recommendations for cleaning our shelter spaces, encouraging our shelter residents to follow guidelines for handwashing and social distancing, and connecting clients to medical care who may be ill.

While we are unable to accept additional clients into our shelters at this time, we can still complete intakes, offer safety planning, make appropriate referrals, and offer our community-based services (counseling, case management, advocacy, etc.). Anyone who may need our services should continue to call our 24/7 line at 1.800.291.2139 (and select option 1 to speak with someone) to ask questions or complete a phone intake.

Community-Based Services – Effective today (March 17, 2020), we will start providing our community-based services (counseling, case management, assistance with Orders of Protection, and our Housing Assistance Program) via telephone instead of providing these services in person.  Staff members will work with current clients and new clients to determine safe ways for individuals to connect with us through the phone.

Our support groups and educational classes will also not meet in person during this time. Our teams are working to determine if there are some creative and safe ways that we can use conference calling and online platforms to continue some classes and groups remotely.

Anyone who may need our services should continue to call our 24/7 line at 1.800.291.2139 (and select option 1 to speak with someone) to complete a phone intake.

Prevention – While schools are cancelled, we will not be reaching students in classrooms through our REP program. However, our Prevention Team is developing lessons and worksheets through online platforms that can be used by many of our schools during this time of virtual classrooms/e-learning. If you and your teen (7th grade and up) are interested in accessing our online healthy relationship lessons, please reach out to

Outreach Events – In order to comply with social distancing recommendations, we will not participate in outreach events (trainings, speaking engagements, tabling events, etc.) through at least the end of March. If your business or workplace needs information or training regarding domestic violence and/or our services, please continue to contact us at 864.467.1177 or We may be able to set-up an electronic training and/or share information with you.

Volunteers – We will suspend new volunteer trainings through at least the end of March. We also are temporarily suspending individual volunteers and volunteer groups in shelters in order to comply with social distancing and prevent the spread of illness within our shelters.

Resale Shop – The Safe Harbor Resale Shop will remain open Mon-Fri, 9:00am-5:00pm. However, until further notice, we will not be able to accept gently used donations at the Resale Store. Please know that we greatly value your donations to the shop and hope that you will be able to hold onto any gently used donations that you have until we are able to safely receive them again!

Shelter Donations – We will be able to accept the following new donations that are immediately needed in our shelters at this time: digital thermometers (especially needed!), paper plates and cups, plastic silverware, non- perishable food and drinks, cleaning supplies, toilet paper, facial tissues, paper towels, disposable gloves, disinfectant wipes and spray and over-the-counter medication.

**Donations can be dropped Mon-Fri, 8:30am-4:30pm at our community offices – 429 N. Main St. Greenville SC 29601.

Fashion with a Passion – As mentioned in our email on Saturday, we have made the decision to postpone and reschedule our Fashion with a Passion event, which was originally scheduled for March 26. Please stay tuned for more information about a new date and time!

We know this is an uncertain time for all of us. Please take the steps you need to care for yourself, to be safe and healthy, and reach out to us at 864.467.1177 or if you have any questions or concerns. Thank you so much for your ongoing partnership and support for Safe Harbor.

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When you give to Safe Harbor, 89.8 cents of every dollar goes directly to Safe Harbor’s prevention and intervention services to break the cycle of domestic violence in the Upstate of South Carolina. You can make a tax-deductible contribution by clicking the link below.


Contact Us

24-Hour Crisis Line: 1.800.291.2139
Administrative Offices: 864.467.1177
Safe Harbor Resale Shop: 864.242.1751
Mail: PO. Box 174 Greenville, SC 29602

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