Intake Coordinator

Safe Harbor invites applicants to apply for our full-time Intake Coordinator position. Safe Harbor, Inc., is a non-profit organization providing safe shelter, counseling, advocacy, transitional housing and community outreach and education. We have three confidential emergency shelters – Greenville, Anderson and Oconee – at which our shelter team provides controlled access and 24/7 staffing

Primary Function: The Intake Coordinator will work to develop, monitor and execute trauma-informed practices and trainings for staff and volunteers to ensure consistency and quality in client experiences with initial phone intakes and admissions into shelter programming throughout all locations.

Essential Qualifications:

  • Associates Degree or Bachelors degree in Human Services or related field
  • Ability to relate to individuals and groups in an empathetic, nonjudgmental manner, possessing maximum insight and self-awareness to be confident in the role, with knowledge of personal capabilities and limitations
  • Ability to work well in a team setting, and be able to utilize other direct service staff to gain perspective and assistance with duties of the job
  • Excellent written and oral communication skills
  • Possess excellent organizational skills and attention to detail
  • Ability to organize and manage multiple priorities in a crisis oriented environment
  • Ability to manage confidential materials in an appropriate manner
  • Possess conflict resolution skills
  • Ability to work flexible hours, including some evening and on-call work
  • Possession of a valid SC Driver’s License
Preferred Qualifications:
  • Knowledge of the dynamics of domestic violence
  • Public speaking experience considered a plus
  • Bilingual proficiency is a plus
Key Responsibilities:
  • Conduct trauma informed phone intakes and new shelter client admissions and/or shelter orientations during business hours.
  • Develop and execute processes for training staff and volunteers to conduct consistent and trauma-informed phone intakes, new shelter client admissions and/or shelter orientations.
  • Track and maintain a record of all completed phone intakes for services (shelter, counseling and Orders of Protection) and distribute to appropriate staff members for follow-up.
  • Review completed phone intakes weekly to identify and address any gaps in consistency and areas of development.
  • Develop and execute feedback surveys with new clients to determine the quality level of their phone intake and shelter orientation experiences.
  • Identify barriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, shelter guidelines, etc.) and develop/execute plans for improvement.
  • Participate in Safe Harbor staff meetings, team meetings, trainings and continuing education.
  • Serve as a primary support to shelter team and perform other tasks and responsibilities as assigned by supervisor.
Physical Demands & Work Environment:
Physical Demands:  While performing the duties of this job, the employee is occasionally required to walk, stand/sit; use hands and fingers, handle or feel objects or controls; reach with hands and arms; talk and hear.  Specific vision abilities required by the job include close vision, distant vision, and ability to adjust focus and discern color
Mental Stresses:  Ability to multi-task in a setting with clients experiencing trauma
Work Environment:  While performing the duties of this job the employee works in a controlled work environment and the noise level in the work environment is usually minimal.
TO APPLY: Send cover letter, resume, salary requirements and list of references to info@safeharborsc.org.

Part-Time Client Support Specialists – All Locations

Safe Harbor invites applicants to apply for our Client Support Specialist position. Safe Harbor, Inc., is a non-profit organization providing safe shelter, counseling, advocacy, transitional housing and community outreach and education. We have three confidential emergency shelters – Greenville, Anderson and Oconee -at which our shelter team provides controlled access and 24/7 staffing.

Duties & Responsibilities:
1. Receives and processes  intake calls from victims of domestic violence and accepts clients into shelter program.
2. Aids new clients with intake procedures, guidelines of household, required documentation and photographs for client records.
3. Ensures that the basic needs (food, clothing, medical assistance, etc.) of all clients of the shelter are met.
4. Maintains “Daily Log” for all incidents relating to clients.  Responsible for writing timely incident reports for any incident or emergency
5. Walk through of shelter to see who is in the house/ensure the overall appearance of shelter is clean organized and safe.
6. Assist clients with supplies for household cleaning.
7. Engage moms & kids in shelter activities (arts & crafts, games, etc.)
8. Clean staff office/bathroom/meal prep areas as needed.
9. Attend meetings as required.
10. Performs other or similar agency duties.

Education & Experience:
High school diploma is required.  Must possess a valid SC drivers’ license and must be physically capable to perform all tasks related to this position. Maturity, flexibility, and interpersonal skills necessary to work in a crisis oriented, stressful environment are essential. Must be willing to learn trauma-informed services, crisis intervention and domestic violence.

Part-Time Hours: 11p to 8a during the week OR on weekends 8a to 4p OR 4p to 12a, OR  12a to 8a. Staff usually works two set shifts per week. All overnight shifts are sleep positions.

To Apply: Email or fax resumes/application to Keisha Johnson, Director of Operations, at keisha.johnson@safeharborsc.org or 864-467-3644


Part-Time Driver & Delivery Assistant

Safe Harbor, Inc. invites applicants to apply for our Part-time Driver and Delivery Assistant. Our donation route departs from our Greenville location each day and we pick up donations in Greenville, Anderson, and Oconee counties.

Essential Duties and Responsibilities:

Documentation and Inventory

  • Assist Donation Coordinator in maintaining proper documentation and tracking system for donations, call backs, scheduled pick up services
  • Report needed items to Donation Coordinator

Direct Client Services

  • Assemble and deliver furniture and household items to apartments/houses prior to a client’s move in
  • Assist in set-up of furniture in property as needed
  • Work closely with Donation Coordinator to ensure clients are receiving adequate goods

Community Services

  • Assist Donation Coordinator in maintaining inventory of donated items
  • Assist in maintaining off-site storage
  • Pick up items from donors and move items into storage facility, shelter and Resale Shop
  • Maintain proper documentation regarding pickups

General

  • Maintain shelter lawn care
  • Assist in setting up and removal of items for organization events
  • Other duties as assigned

Hours: Tuesday, Wednesday & Thursday 8:30am to 4:30pm.

Required Education & Experience:
High school diploma or GED preferred
Must be willing to learn trauma-informed services, crisis intervention and domestic violence
Must possess a valid SC drivers’ license and must be physically capable to perform all tasks related to this position
Willingness to uphold company standards for safety, service and efficiency
Experience with moving companies preferred

To Apply: Email or fax resumes/application to Keisha Johnson, Director of Operations, at keisha.johnson@safeharborsc.org or 864-467-3644